Terms and Conditions for Day Excursions (01/2023)

Booking your excursion - You may book an excursion by visiting one of our offices, or by telephone or on our website. For day excursions full payment is required at the time of booking, but seats can be held on option for 7 days (48 hours within 14 days of departure) pending receipt of payment and subject to tour availability. Your booking will be confirmed by the issue of an Excursion Ticket showing your joining point and time.

If you cancel your excursion - If you cancel the booking the payment is non-refundable and non transferable to another trip. You may pass the ticket to another person, but please advise us of any change of name.

If we cancel or amend your booking - The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times of pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.

Missed departure/return - Your Excursion Ticket clearly shows the departure point and time. Please check this carefully. If there is no time shown, we will contact you 7 days prior to the trip.

You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. All drivers have a list of passengers joining at each point shown on client’s tickets, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification avoid unnecessary delay and inconvenience to other passengers. The same applies for the return journey, the coach will wait a reasonable time for a late passenger and endeavour to trace them. However, after a reasonable time the coach will need to leave so as not to inconvenience other passengers.

Delays/missed show/event etc - We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond our reasonable control (e.g. accidents/roadworks etc.), liability is restricted to returning you to your point of departure. Refunds will not be payable if the day trip is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events

Coach breakdown - In the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on your day. If the show/event is missed, or the day severely curtailed as a result of coach breakdown, then the company will accept liability and passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.

Show castings - We are unable to guarantee that advertised or particular performers will appear in any show or concert, and no refund will be made unless offered by the supplier/promoter.

Right of admission - The right of admission to any event is reserved to the promoter. The company will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.

Cancelled event/show - In the event of a show/event being cancelled 12 hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain a transfer to a rescheduled date or refund in full.

Children & Seniors - Senior Citizens are usually classed as 66yrs+. Children of 15 years of age and under must be accompanied by an adult 18yrs+. Passengers 16yrs of age may travel unaccompanied with the written permission from a parent or guardian, but this does not qualify them to accompany other children under the age of 16 who do not have parent or guardian permission. Regardless of the above, there may be other age limitations imposed by the organisers of an event, show or concert. On some excursions a reduction in price may be available for children and seniors. See individual trip details.

Coach seating - Coach seats are normally allocated at the time of booking and subject to availability at that time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control.

Journey times, pick up and return schedules - Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control. Special requests if you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.

Passenger behaviour - We reserve the unconditional right to refuse a booking or terminate a client’s booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply, and we will be under no obligation for any refund, compensation or loss which you may incur.

Passengers with disabilities - Should you or a member of your party have any medical condition or disability that may affect the excursion, or theatre booking, please advise us prior to confirming the booking so that we can advise as to the suitability of the excursion or theatre arrangements. If a passenger requires assistance, then they must travel with an able-bodied carer or friend. We will make every effort to accommodate the passenger. Please advise us in advance if you intend to use a wheelchair – spaces are limited. Motorised scooters do create a series of practical difficulties however we can accommodate a limited number on board, please contact us with details of make, weight and size so we can check if we are able to lift into the coach.

If you are to be picked up in a feeder vehicle there may not be room for a wheelchair or Scooter – please check with us at time of booking.

If you have a complaint - If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address below. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.

Address for communications - Tally Ho Coaches Ltd, Station Yard industrial Estate, Kingsbridge, Devon, TQ7 1ES